Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

If you do not want the product you received, please contact us via email at support@childmarketcity.store within 14 days of receiving the item. After the claim is approved, a return label will be sent to you and you must return the item back to our warehouse before the refund is credited back to your account. 

In the case you receive a damaged or incorrect product, contact us at support@childmarketcity.store within 14 days of receiving the item. If the claim is approved, a refund will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly. 

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Refunds are not available under the following circumstances:

• Your order does not arrive due to an incorrect address provided by you;
• Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster)

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

1. In the event of a return, exchange, or refund request contact us via email at support@childmarketcity.store and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the  address we provide to you. You must return the item to our warehouse and the item must be unused.
3. Once we received the returned product, a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. 

Have any other questions? Please feel free to reach out to support@childmarketcity.store